Plain English
How the referral works
Chicago Repair Co is a phone line, not a repair shop. Here is exactly what happens when you call, and what to ask before anyone touches your appliance.
How it works
What happens when you call
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You call
Tell us what’s broken, the brand and your ZIP code. The call is free.
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We connect you to a technician
Your call goes to an independent repair provider serving your area. We are not that provider: they schedule the visit and do the work.
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You pay the technician
The technician quotes the diagnostic fee and the repair before starting. You pay them directly; we never charge you.
Who shows up
An appliance technician from an independent repair business that has agreed to take calls for your area. They are not our employees. They carry their own tools and parts, and they are the ones who diagnose the fault and quote the job.
Because they run their own business, prices, diagnostic fees, parts warranties and arrival windows vary from one provider to the next. Ask about all four on the phone.
How we get paid
Repair providers and call-routing partners pay us for connected calls. You are not charged for the referral, and it does not add anything to your bill.
Why this setup helps
Independent appliance technicians are busy people who often miss calls while they are on a job. One number that routes to someone available in your ZIP code saves you working down a list.
Questions about the service
Is there a charge for using this service?
Who is responsible for the repair?
What if nobody can come when I need them?
My appliance is under manufacturer warranty. Should I call you?
Free to call
Ready when you are
Call with the appliance, brand and ZIP code.